Cramerton and Gastonia are now partners in a merger of water and wastewater services that creates a new regional utility, the first of its kind in the county. The new regional utility, called Two Rivers Utilities (TRU), consolidates the two cities’ water and wastewater utility systems. The merger also creates an identity to represent this consolidated water and wastewater system that will be the model for future utility consolidation in Gaston County.
Two Rivers Utilities will proudly begin serving the Town of Cramerton July 1, and Cramerton residents will see the new TRU logo on their utility bills beginning August 1. Residents will also see the TRU logo on vehicles and employees that are working in your community. Gastonia has supplied Cramerton wholesale water for many years and now, as Two Rivers Utilities, that commitment of reliability remains steadfast.
This partnership is a win-win opportunity for both Cramerton and Gastonia. Two Rivers Utilities will offer the same rates to both communities. For Cramerton residents, this means instant rate relief with a drop on average of more than 20% depending on usage.
While the City of Gastonia will be the system owner and service provider, it was important to both cities to create a new identity that reflects the partnership of both cities as well as acknowledge the future possibilities of addition partners with the regional utility system. The new name, Two Rivers Utility, or TRU, was selected because it represents the regional approach, scope, and intent of the partnership while acknowledging the region’s two important water resources, the South Fork and Catawba Rivers.
Utility Transfer Agreement (3.0 MiB, 29 hits)
Quick Facts
- Gastonia operates an award winning water and wastewater system and is ISO 14001 certified and the only municipality recognized as an Environmental Steward by the State of North Carolina.
- Water and waste water rates will drop! Customers will see an average decrease of more than 20% depending on usage.
- Bank drafts will transition automatically. Customers wishing to cancel their utility bank draft should call the phone number listed below.
- Payment Options: Cramerton residents will have the following payment options:
1. By Mail – customers should include the bottom portion (stub) of their bill with their check or money order.
2. 24-Hour Drop Box in Gastonia located on York Street across from the Main Post Office in Downtown. Payments are picked several times daily, with the last one being at 3:30pm.
3. 24-Hour Drop Box in Cramerton located at Town Hall. Payments will be picked up once daily.
4. Automatic Bank Draft – existing Cramerton bank draft customers will transfer over, any new requests need to be directed to the number shown below for Payment Questions or General Information.
5. By Phone or on the Web 24/7 using debit or credit cards with VISA, MasterCard, Discover logos or Electronic Check. Customers calling can use the direct line to Payments Corporation 1-888-484-9465 and need to have both their 8-digit Two Rivers Utilities (TRU) Account Number and their 5-digit billing zip code available.
- Important Phone Numbers available July 1
o Billing Questions or to Start/Stop/Transfer Utility Service 704-869-1970
o 24/7 Water & Sewer Emergency line 704-866-6843
o Automated Customer Service line 704-866-6714
Utility Department News
Utility Bills
YOUR JULY UTILITY BILL WILL BE THE LAST UTILITY BILL YOU WILL RECEIVE FROM THE TOWN OF CRAMERTON.
THE AUGUST UTILITY BILL WILL COME FROM THE TOWN’S NEW UTILITY PROVIDER, TWO RIVERS UTILITIES (TRU) WHICH IS A DEPARTMENT OF THE CITY OF GASTONIA.
IF YOU HAVE QUESTIONS CONCERNING UTILITY PAYMENTS FOR PAST BALANCES OR THE INVOICE FOR JULY USAGE PLEASE CONTACT THE CRAMERTON TOWN HALL AT 704-824-4337. CRAMERTON WILL TAKE PAYMENTS FOR JULY BILLING.
AFTER THE JULY BILL, ALL BILLING WILL BE PROVIDED BY TWO RIVERS, PLEASE CONTACT TWO RIVERS FOR BILLING QUESTIONS AT: 704-869-1970
FOR WATER OR SEWER SERVICE ISSUES (WATER/SEWER SPILLS, QUESTIONS ON METER ACCURACY, ETC…) CALL: 704-866-6714 FOR SERVICE MENU.
Click the image below for a sample of the new TWO RIVERS billing statement.
Utility Rate Calculator
Click on the link below to download an Microsoft Excel spreadsheet that you can use to determine what your water & sewer rates will be under the Gastonia billing structure beginning with your August bill. The calculator will show you the new rate and what it would have been under our old rate structure. Simply follow the instructions for inserting your usage in gallons and the calculator will do the rest. You must have MS Excel or an Excel capable spreadsheet program for the calculator to work.
Utility Rate Calculator (31.5 KiB, 694 hits)
Utility Consolidation
CRAMERTON BOARD AND GASTONIA COUNCIL UNANIMOUSLY APPROVE PUBLIC UTILITY CONSOLIDATION:
The Town of Cramerton Board of Commissioners unanimously approved a transfer agreement and lease agreement at the Thursday, April 21st Board Meeting. The City of Gastonia City Council unanimously approved the agreements at their Council Meeting on Tuesday, April 19th. The transfer agreement completely consolidates Cramerton’s utility systems with the City of Gastonia’s system. The effective date of the consolidation is June 30, 2011. Cramerton Citizens will receive their first utility bill from the City of Gastonia in August for utilities used in July.
Utility Transfer Agreement (3.0 MiB, 29 hits)
Consolidation will result in reduced monthly utility costs to all Cramerton customers. This was the Board of Commissioners number one goal to minimize the cost of utilities for citizens of Cramerton without negatively affecting the day-to-day service provision of these essential services.
Click the TRU banner above for more information.
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